> Ordering/Discounts/Shipping

Ordering & Discounts

Discount Policy:

Retail items (Items marked Retail online or with a Beige sticker in store) are discounted based on how much you spend:


Orders totaling under $100, discount is 25% off retail items.

Orders totaling over $100, discount is 40% off retail items.

Orders totaling over $200, discount is 50% off retail items.

When shopping with a friend let us know. We can combine the totals of your individual orders to get you the best discount possible.


Minimum order of $25.00 for ship out orders.

Orders under $50.00 - no discount on retail prices

Orders $50.00 to $100.00 discount is 25% off retail prices

Order over $100.00 discount is 40% off retail prices

Order over $200.00 discount is 50% off retail prices.

We also have two sale days monthly where all Retail items are automatically 50% off. They fall on one Tuesday and one Saturday within the month, and dates are generally posted at the end of the month for the next months sale dates.

Cost Items (Items marked Cost online or marked with a yellow sticker in store, which includes all strands and individual count items) do not receive this discount, but can help get your retail items to the higher discount. These items may occasionally go on sale with our monthly sales, but that discount is a flat percentage. It will not go up the more you spend.

There is also a $50.00 minimum to receive discounts on online orders applies to monthly & sale days as well.

Mystic Maid products are priced wholesale, no further discount is applied.

To place an order:
Add your products to the Shopping Cart.

Once you have completed your order it will be submitted to us to confirm product availability, additional discounts, and to calculate shipping charges.

We prefer you place orders online. That way it is placed properly in our system. Verbal orders are written down but not entered into our regular order system.

If you are local, you may put into the order comment box if you would like to pick your order up curbside/in store. If you would like to pay in store, also please note that in the order comment box.

Verbal orders will require time to gather, calculate cost and shipping. This information cannot be given when the order is placed over the phone. If you would like us to call you back with a total, let us know when placing the order, otherwise we will only contact you if we are out of stock on an item on your order.

If you have a sales tax license, please provide your number in the order comments box and send us a copy of your Tax ID for our records. If you do not give us your Tax ID number and send us a copy of your Tax ID certificate, we will charge tax on your order. (Only applies to Michigan residents, all out of state purchases are non-tax)

There is also a $50.00 minimum to receive discounts on online orders applies to monthly & sale days as well.

Payment Information:

For orders within the U.S. we accept Visa, MasterCard, Discover, American Express, or PayPal for mail order payment.

For orders outside the U.S., PayPal is suggested. Our system will usually not accept foreign credit cards. We are not responsible for customs or duty fees. Please check with your country's customs policy.

Sorry, no C.O.D. or checks. Wire Transfers are not accepted.

IN STORE: We accept cash, all major credit cards & debit cards. Sorry no checks accepted.

ONLINE PAYPAL INSTRUCTIONS: When paying by PayPal, WE WILL SEND YOU AN INVOICE via email. The invoice will have the correct amount with any changes & shipping charges added. Once the invoice is paid, we will ship promptly. PLEASE DO NOT SEND US MONEY THROUGH PAYPAL, WAIT FOR PAYPAL INVOICE.

When paying by credit/debit card, please save the credit card to your account and put your CVV or security code into the comment box. We now require the CVV to charge the card the shipping cost same day. If the CVV is not put into the comment box, we will have to take an extra day to rebill any remaining amount. There will be 2 charges on your statement. One amount will be for the merchandise, and one will be for the shipping (and any additional merchandise that was added after order was placed).


You will be charged for your back order when the merchandise is back in stock & we are getting ready to ship it to you. The discount from the original order is applied. There is a separate shipping charge on all back orders. Handling is not charged on backorders.

Please feel free to contact us if you have any questions, comments, or concerns about your order. Problems or defects with products must be reported within 14 days of when order was received.

If you wish us to special order large quantities of any of our products, we will require a 50% non-refundable deposit that must be paid prior to us placing any orders.

Price Changes:

Prices are subject to change without notice based on market value.

Manufacturers are increasing prices for their products and as we are informed our website is updated as soon as possible. New shipments of gold and silver product prices fluctuate according to the current market. We update as fast as we can, if you have any questions regarding prices, ask while placing your order.


SHIPPING WILL NOT BE CALCULATED BY OUR WEBSITE. Shipping is calculated once order is filled and boxed up by our shipping department. Order Department is Open: Monday-Friday 9am-5pm.

Shipping is calculated according to weight & distance. We try to ship the most economical way to save the customer money. You can request to be contacted with your shipping charges by leaving a note in the order comment box when placing your order.

You may use websites to attempt to estimate shipping, but if the package is going via a service that charges according to weight and distance, exact cost cannot be calculated until the order has been filled and placed on the scale.

Shipping can be anywhere from $5.00 to over $100. It all depends on weight, distance & size of the box. Average is $9.90 to $23 (flat rates)

Orders are shipped UPS or US Postal Service Priority Mail. We mainly ship USPS but heavier orders are cheaper by UPS.

If you prefer one shipping method over another please request it at the time of your order.

If package is refused for any reason, customer will be responsible return shipping and it will be deducted from your refund.

We add a $2.00 handling fee to all postage.

PLEASE CHECK YOUR ADDRESSES. If your address is given wrong, it is the customer's responsibility to pay the correction fee.

Once your package is scanned in at your delivery location, we are no longer responsible for lost, stolen or damaged packages. For International deliveries, we are no longer responsible once the package is scanned into an international distribution location. Once it is in the hands of customs, it is completely out of our hands.

If you would like a signature for delivery, you may request that in the order comments box at checkout. It will be an additional charge added to your shipping cost for this service

All shipping claims must be made within 7 days of purchase date

ATTENTION INTERNATIONAL SHOPPERS: It is the customers responsibility to pay any customs, VAT, or duty taxes from your country. We ship the cheapest way, usually USPS First Class. Please note there are weight restrictions on flat rates and first class. Please contact us for further information. If the shipping cost is over $25, we will generally contact you before hand to approve that cost before charging you. If you refuse the package at customs (due to cost of duties or vat or for whatever reason), your order will only be refunded for the items, minus any charges incurred having to have it shipped back to us. Shipping charges are never refunded. Insurance is recommended to be added on, in the event the package is lost or held up somewhere in customs.

We are unable to ship to Armenia, Belarus, Benin, Burkina Faso, Cameroon, Central African Republic, Chad, Congo (Republic and Democratic Republic of the), Dahomey, Ghana, Kampuchea (Cambodia), Kyrgyzstan, Latvia, Lithuania, Moldova, Niger, Nigeria, Niue, Serbia-Montenegro, South-West Africa (Nambia), Togo, Tongareva, Turkmenistan, Zanzibar

Returns & Claims:

If you have any questions about returns or discounts on your online or in store order, please do not hesitate to contact us via email or phone. Please read through all our policies, return policy and final sales list before placing your order online.

There are no returns or exchanges on: special orders, sale items, Austrian (Swarovski) & Czech (Preciosa) crystal items, cut or counted items, charms, bags, boxes, beading wire & thread, Bali Silver, beads sold by the strand, books, tools & cost items. We also have the right to deny a return for any reason. We will not accept returns or exchanges on retail items if they have been opened.

Returns must be made within 10 days from the date of purchase, must be accompanied with receipt & receive authorization. The returned amount will depend on the Discount received and will be adjusted accordingly.

Shipments are generally insured with the carrier, unless stated otherwise. If damage occurs, contact your local UPS/USPS depot to file a claim, save all packaging material for inspection by the carrier. Once the package has left our store, we are no longer responsible for it.

All returns require authorization. A 15% restocking charge as well as shipping charges will be imposed on authorized returns due to customer error.

Display Items shipped within the U.S. and outside the U.S.: Display items that are received damaged will be covered by us if it is found that we did not properly pack them well enough. If damage occurs for other reasons (Gross mishandling by carrier, misadventure by buyer) then we are not responsible.

Display items shipped outside of the U.S: Due to shipping rates being so high, if the error is ours, your credit card will be credited from any damage or shortages due to our error.