How do I return an item?
Shipments are insured with the carrier. If damage occurs, contact your local UPS depot to file a claim, save all packaging material for inspection by the carrier.
All returns require authorization. A 15% restocking charge as well as shipping charges will be imposed on authorized returns due to customer error.
There are no returns or exchanges on special orders, sale items, Austrian & Czech crystal items, cut or counted items, charms, bags, boxes, beading wire & thread, Bali Silver, beads sold by the strand, books, tools.
Returns must be made within 10 days from the date of purchase, must be accompanied with receipt & have authorization.
Discount will be adjusted accordingly.
Display Items shipped within the U.S. and outside the U.S.: Display items will be replaced with your next order or credited to your charge card. Shipping outside of the U.S: Due to shipping rates being so high, if the error is ours your credit card will be credited from any damage or shortages due to our error.