How do I return an item?

If you have any questions about returns or discounts on your order, please inquire about our return policy and final sales before placing your order.

Shipments are insured with the carrier. If damage occurs, contact your local UPS depot to file a claim, save all packaging material for inspection by the carrier.
All returns require authorization. A 15% restocking charge as well as shipping charges will be imposed on authorized returns due to customer error.

There are no returns or exchanges on special orders, sale items, Austrian & Czech crystal items, cut or counted items, charms, bags, boxes, beading wire & thread, Bali Silver, beads sold by the strand, books, tools.

Returns must be made within 10 days from the date of purchase, must be accompanied with receipt & have authorization.
Discount will be adjusted accordingly.

Display Items shipped within the U.S. and outside the U.S.: Display items will be replaced with your next order or credited to your charge card. Shipping outside of the U.S: Due to shipping rates being so high, if the error is ours your credit card will be credited from any damage or shortages due to our error.