Returns & Claims:

• If you have any questions about returns or discounts on your online or in store order, please do not hesitate to contact us via email or phone. Please read through all our policies, return policy and final sales list before making any purchases.

• There are no returns or exchanges on: Special orders items, sale items, Austrian (Swarovski) & Czech (Preciosa) crystal items, Anything cut, counted or weighed items, charms, bags, boxes, beading wire & thread, Bali Silver, beads sold by the strand, books, tools & cost items (yellow tags in store). We also have the right to deny a return for any reason. We will not accept returns or exchanges on retail items if they have been opened.

• Returns must be made within 30 days from the date of purchase, must be accompanied with receipt & receive authorization. The returned amount will depend on the discount received and will be adjusted accordingly. Any returns made without a receipt will only receive 50% of the value of any retail items.

• Shipments are generally insured up to a certain amount with the carrier, unless stated otherwise. If damage occurs, contact your local UPS/USPS depot to file a claim, save all packaging material for inspection by the carrier. Once the package has left our store, we are no longer responsible for it.

• All online returns require pre-authorization. A 15% restocking fee as well as return shipping charges will be imposed on authorized returns due to customer error.

• Display Items shipped within the U.S. and outside the U.S.: Display items that have received damaged will be covered by us if it is found that we did not properly pack them well enough. If damage occurs for other reasons (Gross mishandling by carrier, misadventure by buyer) then we are not responsible.

• Display items shipped outside of the U.S: Due to shipping rates being so high, if the error is ours, your credit card will be credited from any damage or shortages due to our error.