Ordering & Discounts
To place an order:
- Add your products to the Shopping Cart.
Once you have completed your order it will be submitted to us to confirm product availability, additional discounts, and to calculate shipping charges.
- OR: Call the Order Department at 248.544.1590 Open: Monday through Friday 9am-5pm.
- We prefer you place orders online. That way there is a written record & mistakes are avoidable.
- For orders within the U.S. we accept Visa, MasterCard, Discover, American Express, or PayPal for mail order payment.
- For orders outside the U.S., PayPal is suggested. Our system will usually not accept foreign credit cards. We are not responsible for customs or duty fees. Please check with your country's customs policy.
. Sorry, no C.O.D. or checks for online or mail orders. Wire Transfers are not accepted
IN STORE: We accept cash, all major credit cards & debit cards, sorry no checks accepted.
ONLINE PAYPAL INSTRUCTIONS: When paying by PayPal, WE WILL SEND YOU AN INVOICE via email. The invoice will have the correct amount with any changes & shipping charges will then be added. Once the invoice is paid, we will ship promptly. PLEASE DO NOT SEND US MONEY THROUGH PAYPAL, WAIT FOR PAYPAL INVOICE.ONLINE CREDIT CARD PAYMENT INSTRUCTIONS: When paying by credit/debit card, please save the credit card to your account, we will need that in order to charge the shipping charge. If not, there will be a delay in processing your order. There will be 2 charges on your statement. One amount will be for the merchandise, and one will be for the shipping (and any additional merchandise that was added after order was placed).
You will be charged for your back order when the merchandise is back in stock & we are getting ready to ship it to you. The discount from the original order is applied.
There is a separate shipping charge on all back orders. Handling is not charged on backorders.
PROBLEMS WITH ORDERS: Problems or defects with products must be reported within 14 days of when order was received.
Prices subject to change without notice based on market value.
Manufacturers are increasing prices for their products and as we are informed our website is updated as soon as possible. New shipments of gold and silver product prices fluctuate according to the current market. We update as fast as we can, if you have any questions regarding prices, ask while placing your order.
SHIPPING IS TO BE DETERMINED. Shipping is calculated once order is filled and boxed up.
is calculated according to weight & distance. We try to ship the
most economical way, in order to save the customer money. You can
request to be contacted with your shipping charges.
- YOU CAN ALWAYS CHECK YOUR OWN SHIPPING CHARGES AT USPS.COM or UPS.COM or you can contact us for an estimate on shipping cost before placing your order.
can be anywhere from $5.00 to over $100. It all depends on weight,
distance & size of the box. Average is $9.90 to $23 (flat rates)
- Orders are shipped UPS or US Postal
Service Priority Mail. We mainly ship USPS but heavier orders are cheaper by UPS.
- WE CAN SHIP FIRST CLASS INSURED UPON REQUEST.
INTERNATIONAL SHIPMENTS: It is the customers responsibility to pay any
customs or duty taxes from your country. We ship the cheapest way, usually USPS First Class. Please note there are weight restrictions on flat rates
and first class. Please contact us for further information.
- If you prefer one shipping method over another please request it at the time of your order.
- If package is refused for any reason, customer will be responsible return shipping and it will be deducted from your refund.
WHEN PAYING BY CREDIT CARD, PLEASE SAVE YOUR CARD TO YOUR ACCOUNT FOR
US TO PROCESS SHIPPING CHARGES. If not, it will delay the order by up to
THE SHIPPING CHARGES WILL BE A SEPARATE CHARGE FROM YOUR CHARGE FOR YOUR PRODUCT CHARGES.
YOU ARE PAYING BY PAYPAL, YOU WILL NOT BE DIRECTED TO THE PAYPAL SITE
AUTOMATICALLY. WE WILL SEND YOU AN INVOICE THROUGH PAYPAL ONCE YOUR
ORDER IS PROCESSED AND SHIPPING IS ADDED.
you have a sales tax license, please provide your number in the order
comments box. (Above "Place Order" button.) (only applies to Michigan)
- We add a $2.00 handling fee to all postage.
- Orders are shipped UPS or US Postal Service Priority Mail. WE CAN SHIP FIRST CLASS UPON REQUEST
- ATTENTION: INTERNATIONAL shipments are shipped through USPS. Usually in flat rate box. Sometimes it is cheaper in it's own box. We can ship first class international, if it is within the weight requirements but it is not insured and we will not replace if it gets lost. Let us know when placing your order, which kind of shipping you would like.
- ATTENTION: All shipping claims must be made within 7 days of purchase date
- Notice: We are unable to ship to Armenia, Belarus, Benin, Burkina Faso, Cameroon, Central African Republic, Chad, Congo (Republic and Democratic Republic of the), Dahomey, Ghana, Kampuchea (Cambodia), Kyrgyzstan, Latvia, Lithuania, Moldova, Niger, Nigeria, Niue, Serbia-Montenegro, South-West Africa (Nambia), Togo, Tongareva, Turkmenistan, Zanzibar
- ATTENTION: PLEASE CHECK YOUR ADDRESSES. If your address is given wrong, it is the customer's responsibility to pay the correction fee.
- Once your package is scanned in at your delivery location, we are no longer responsible for lost, stolen or damaged packages. For International deliveries, we are no longer responsible once the package is scanned into your countries customs location.
- If you require a signature for delivery you may request that in the order comments box at checkout. It will be an additional charge added to your shipping cost for this service.
Pricing on all items combine for your total amount before your retail discounts are applied, however only the items at retail pricing will be discounted. Other items are at wholesale pricing (cost) are not discounted any further but help add to your total to get the best discount off of the retail items. Please see the individual product listings for information on whether or not that product is eligible for discounting. The $50.00 minimum applies to monthly & sale days.
- IN STORE:
- Orders totaling under $100, discount is 25% off retail items.
- Orders totaling over $100, discount is 40% off retail items.
- Orders totaling over $200, discount is 50% off retail items.
- When shopping with a friend let us know. We can combine the totals of your individual orders to get you the best discount possible.
- FOR SHIP OUT ORDERS:
- Minimum order of $25.00 for ship out orders.
- Orders under $50.00 - no discount on retail prices
- Orders $50.00 to $100.00 discount is 25% off retail prices
- Order over $100.00 discount is 40% off retail prices
- Order over $200.00 discount is 50% off retail prices.
- Items that are cost, with no discount, are final sale. Items include but are not limited to: Books, Magazines, Austrian (Swarovski) Crystal Items, Czech Crystal, Kraft Paper Bags & boxes, Sale Items, Charms, Bali Silver, Beads/Pearls sold by the strand, cut or counted items & all other cost items (unless it's on sale during a monthly sale) Mystic Maid products are priced wholesale, no further discount is applied.
Returns & Claims:
If you have any questions about returns or discounts on your order, please inquire about our return policy and final sales before placing your order. Shipments are insured with the carrier. If damage occurs, contact your local UPS/USPS depot to file a claim, save all packaging material for inspection by the carrier. All returns require authorization. A 15% restocking charge as well as shipping charges will be imposed on authorized returns due to customer error.
There are no returns or exchanges on special orders, sale items, Austrian (Swarovski) & Czech (Preciosa) crystal items, cut or counted items, charms, bags, boxes, beading wire & thread, Bali Silver, beads sold by the strand, books, tools & cost items. Returns must be made within 10 days from the date of purchase, must be accompanied with receipt & have authorization. Discount will be adjusted accordingly. Display Items shipped within the U.S. and outside the U.S.: Display items will be replaced with your next order or credited to your charge card. Shipping outside of the U.S: Due to shipping rates being so high, if the error is ours, your credit card will be credited from any damage or shortages due to our error.